All posts tagged “Support

A Special Offer for Early Adopters

This blog post is an announcement for folks who’ve been with Nirvana since the early days of development. We wanted to let you know that after 3 years of burning the midnight oil, Nirvana has finally launched!

On July 22, 2012 we stopped referring to Nirvana as “beta”, began charging for the service (for new users), and made the transition from being a bootstrapped startup into a sustainable business.

As a special thanks for sticking with us during development, the full-featured Nirvana will remain free for you for a little while longer, but we’d like to encourage you to consider becoming a paying subscriber.

We’ve priced Nirvana at $5 per month, or for a limited time you can lock-in an annual subscription for $29 per year.

We hope you find this a reasonable sum. Paying for the service will help us to keep things fast and responsive, develop new features, and make getting things done with Nirvana even more fun and delightful.

If you’d like to take advantage of the special $29 offer, learn more about these changes, vent or ask us questions. please visit this page over in Nirvana Support.

Sincerely yours,

~ The Nirvana Team

Notice to Chrome and Safari users!

We just updated our SSL certificates. But because Nirvana uses html5 offline caching, and because Chrome (erroneously) caches SSL credentials, we needed to trigger a cache refresh from our servers. You will see the “Nirvana has been updated… please reload!” message. Reload and all will be good.

(There wasn’t really an update, but this was the best way to get everyone’s offline cache up to date)

Note to Safari users: sorry you got caught up in this workaround for Chrome… there really was no need to refresh your cache, but we didn’t have a way to target only the Chrome users. Oh the internets…

We will be Migrating to a New Support System This Week!

We wanted to let you know that we’ll be transitioning to a new support service during this week.

Ooops! You probably figured that out if you received an email from my Sandbox testing a few minutes ago…

I forgot to turn off a ‘Welcome’ email flag on the sandbox system when I was testing the user transfer routine – sorry about that.

You will get another one from the “live” user transfer shortly [without the SANDBOX as it were].

Why are we doing this?

It’s partly about time-saving so we can handle your questions and problems faster; that plus improved ticket tracking, analytics, and being able to support multiple channels of communication from a single source. Web, Email, Twitter, Facebook will all be connected.

Yes, you can use multiple identities; multiple email, twitter, etc. and see everything under your one account. You can now do voting on community suggestions, questions and topics.¬† The search is vastly improved (IMO) over the previous support system. You can enter your post using a text-editor that doesn’t require knowledge of Markdown to do simple formatting.

There’s a bunch more — and we will do some more customizing over the next few weeks to add even more features. And we’ll be putting more up-to-date knowledge base information into the system in the coming days as well.

What does this mean for you?

You’ll be asked to verify your email address and create a new password when you login for the first time. ¬†Wish there was a way around this, but it’s a one-time thing that we hope you won’t find too onerous.

What about all of the great posts on the existing forum?

We’ll be leaving the existing in place for a few weeks as there is a wealth of information and great discussions here, but please start all new forum discussions and support requests over at

We are looking at ways to preserve some of the more interesting discussions here, either by importing them into the new system, or as an evergreen archive that can be referenced to some other way.

We know there will be some transition pain getting used to the new system, but I think we all will benefit going forward.