We’ll be introducing the all-new Nirvana in just a few days. It’s taken a lot of hard work and took a lot longer than expected, but we think it was worth the wait, and we’re sure you’re going to love it.
We didn’t change how Nirvana works… why mess with a good thing? Instead we found ways to make it faster and more visually appealing (and consistent!) across devices — iOS and Android, phones and tablets, and of course our original trail-blazing web app for desktop browsers.
What? Change?! Don’t panic! All of your data and how you’ve organized it will remain completely intact — it’ll just be a lot prettier and more pleasurable to work with. Having lived with the new Nirvana as my trusted system for several weeks, I would never want to go back. Here’s a sneak peek at what’s coming.
Our New Look
Everything is cleaner, brighter, and easier to read. We’ve removed some of the old themes that were holding us back, and made everything “retina-ready” — if you’ve got a high-res display, everything is as sharp as a tack.
New Mobile Apps
We brought all mobile development in-house so that we’d have complete control over our beloved handsets.
New Tablet Apps
Finally! Nirvana runs native on iPad and Android tablets.
We’re eager to get all of this awesomeness into your hands, and we’re now in that agonizing holding pattern where we wait for Apple to approve and release our apps to the AppStore. Once we’ve gotten the green light, we’ll release everything in one fell swoop — new apps for web, iPhone, iPad, Android phone and tablets, a new support system and our new website.
EDIT Oct 22: Great news! We just got approval from Apple, so we are gunning for the new site and apps to be up at some point over the weekend (Oct 24-25) when site traffic is at its minimum. Yes!
We’re looking for a passionate and fun-loving person to lead our Customer Support team.
You’ll be working along-side (or within Slack-reach of) Elbert, Sergio and David to bring our customer support to the next level. We’re looking for someone who loves helping others, can keep calm and stay positive even when customers aren’t, and someone with a passion for both Nirvana and the Getting Things Done® methodology.
You need to be an excellent writer who loves writing. In addition to being able to write clearly and concisely in a friendly tone with our customers, we’d love for you to be a contributor to our blog and social channels. If this sounds like you, we’ve love for you to apply.
How to apply
Please submit a cover letter explaining:
- Why you want to work in customer support.
- Why you want to work at Nirvana and not somewhere else.
- A description of a great customer service experience you had recently, and what made it great.
We’d prefer someone in Montreal, but if you can make a great case for why you’re the best person for us while working remote, we’re all ears.
Email us at firstname.lastname@example.org and include “Customer Support Team” in the subject line. If you’re attaching a CV, please include it as a PDF.
BTW, we love it when folks get creative with what they send in.
We have been working hard on our new native apps for iPhone, Android, iPad and Android tablets, and they are quite close to being finished.
Here are some highlights:
- A new, cleaner look & feel for 2015
- Inline checklists, just as in the desktop version
- Faster prioritization (long-press, drag-up/down)
- Better utilization of screen real-estate for both small and larger devices
And as there have been many requests for screenshots…
We have been leaning on a small subset of beta testers for validation of the code thus far, and hope to widen the pool a bit in the coming days. The list of known issues grows smaller by the day, and we hope to get to a publicly shippable state in the coming weeks.
Really looking forward to getting the new apps in your hands as soon as we can.